Africa Metals & Minerals

    Support

    Frequently Asked Questions

    Answers to common questions about buying, supplying, and trading through AMMC. Can't find what you're looking for? Contact our team.

    For Buyers

    None at all. Registration is free and using the platform is free — no catches. If someone approaches you asking for a fee on AMMC's behalf, that's not us, and we'd be grateful if you let us know. Register as a buyer at https://www.africametalsminerals.com/buyer/register.

    Yes, you can! Head straight to the shop and browse away.

    No bother — just go to your buyer dashboard and send a bulk request. Our trade desk will source and quote against exactly what you need.

    Not quite — everything pricing-related goes through the trade desk via the bulk request feature on your buyer dashboard. This keeps things properly on record for everyone.

    That's a no from us — all inspections are handled by our own team. It keeps things consistent and fair across every order.

    That's on us — AMMC holds the liability.

    Strictly CIF — that's our standard across the board.

    Whatever's easiest for you — you can pay in your local currency, as all currencies are enabled on the platform.

    We do — USDT and USDC are both fine by us.

    For local delivery, your payment sits securely in escrow and is only released once the goods are delivered. For international shipping, it's held until you've received the commercial and shipping documents.

    You'll get loading pictures and videos (empty, half-filled, and fully filled container), the bill of lading, commercial invoice, certificate of origin, and test reports.

    Yes — you'll get test reports and loading pictures for local orders too.

    They go out during the processing period, once we've received and confirmed your payment.

    No — everything runs through escrow instead, so it's secure for you and for us.

    Of course — feel free to bring in someone like Cotecna, SGS, or another recognised inspection body if that gives you extra peace of mind.

    Right now we're online-only — Advance TT or Escrow — and you can pay in your local currency or in USDT/USDC.

    It varies by product — you'll find it on the listing, or the trade desk will confirm it when you send a bulk request.

    It depends a bit on the product and the route — origin, destination port, and so on. Your SPA will confirm the timeline once the Incoterm and route are agreed.

    Your SPA sets out the remedy, and we'd weigh it up against the test report and, if you've used one, your independent agent's findings.

    For larger orders, yes — just raise it with the trade desk when you're discussing your requirement.

    For Suppliers

    Yes, completely — there are no charges to sign up and no charges to use the platform, ever. If anyone asks you for a fee claiming it's for AMMC, that's not us, and we'd appreciate you reporting it to us. Register as a supplier at https://www.africametalsminerals.com/seller/register.

    We don't work off one fixed address. Pickup or drop-off locations are sorted out and communicated during the bid, matched to your specific transaction.

    It's not our usual way of doing things, but we're not too rigid about it — exceptions can be made depending on the transaction.

    Chances are, yes — we've most likely got a pickup or drop-off point near you. If we don't, we can still arrange a pickup from vetted suppliers, depending on the security situation in that area.

    You'll go through our vetting (KYC) process first — company documents, source verification, and sometimes a site or facility check — before you're cleared to start bidding.

    Not long at all — we put bids out frequently, so once your KYC is sorted, you should start seeing them roll in regularly.

    Once you're vetted, we'll invite you to bid on open supply requests. Make sure your bid covers quantity, quality/specification, price, and where you'd propose to pick up or drop off.

    We buy at the day-to-day in-region market price, so it moves with the market rather than being fixed.

    These are set per product and per order, and we'll share them with you at the bid stage. Everything that comes in gets independently verified against those specs before we accept it.

    These get spelled out per bid, so keep an eye on the specifics each time rather than assuming they're always the same.

    We do, in effect — you just build that into your quote. We ask suppliers to quote using FCA or DAP Incoterms, with transportation to our warehouse or pickup point already baked into the price.

    We'll reassess the value and adjust pricing for purity, which overrides whatever was quoted before, and we'll come back to renegotiate with you. If we genuinely can't agree, you're welcome to have the product returned to you.

    You'll be paid within 48 hours of delivery and successful testing.

    We'd lean towards your in-country local currency, but we'll pay in whatever currency you prefer.

    We do — USDT or USDC, if that's your preference.

    Absolutely, we're always up for a good conversation — reach out to the trade desk at tradedesk@africametalsminerals.com.

    Trade Agents

    Yes — free to register, no hidden fees anywhere. Register as a trade agent at https://www.africametalsminerals.com/agent/register.

    No, that one's not on you — the buyer or supplier should send a bulk request for pricing, and any technical or trade questions go straight to the trade desk.

    It's all laid out clearly on your agent dashboard once you've signed up and logged in — no guesswork needed.

    You're the connector — you bring buyers and suppliers to us and support them along the way. The trade desk takes it from there on pricing, technical evaluation, and contracting.

    Best not to — you can absolutely make introductions and pass along information, but pricing and contractual terms are strictly a trade desk matter.

    Send anything pricing, technical, or trade-related straight to the trade desk rather than answering it yourself — this keeps everything consistent.

    Just the essentials really: the product and quantity involved, a rough price range, location, and contact details — enough for the trade desk to pick it up and run with it.

    Who We Are

    We're built to be exactly that — Africa's leading metal and minerals vendor, running one closed-loop B2B trade infrastructure across all 54 African countries instead of a single mine or trading desk. Whatever you call us — a metal vendor, a metals vendor, a mineral supplier, or a minerals supplier — AMMC connects you to quality-tested, verified supply across the continent.

    Not quite — while we do accept stablecoin payments (USDT/USDC), we're not a crypto exchange and we don't facilitate crypto exchanges for anyone.

    We've got footprints across Africa, and our supply capacity stretches from Africa to Europe, Asia, and the Americas.

    Ores, concentrates, and scrap metals.

    No — we're an independent trading platform.

    Yes, we're a fully registered company. We run a light model, working mainly through licensed third parties who are themselves regulated by the appropriate bodies.

    We run a thorough KYC process — checking licenses through to verifying documentation — to make sure everyone on the platform is exactly who they say they are.

    We keep a close eye on security, reviewing and updating it regularly to protect your data. We never release or share user data with third parties, full stop — the one exception is where we're legally required to, for law enforcement purposes.

    Most of our work these days happens remotely, as work has evolved that way — but you're welcome to schedule an office visit through the trade desk.

    Individuals are more than welcome — AMMC was built so everyday people get a real shot at taking part in Africa's metals and minerals trade, not just big companies.

    We do — we liaise with registered global insurers, like Lloyd's and others, to make sure your goods are fully insured against any and all risks.

    AMMC was built so this shouldn't really come up — we stand in as the buyer and seller of record on every transaction.

    Our customer care desk is there for exactly that.

    Keep an eye on your inbox — we send these out via newsletters and email notifications.

    As standard, we don't allow buyer inspections at our warehouses — inspections happen at the loading port or on arrival at destination, either through a third-party inspection agency or by you/your agent. There's one exception: if you stockpile with us, you can inspect with a warrant, which we issue within 7 days' notice.

    Still have questions?

    Our trade desk is ready to help with anything not covered here.

    Contact Us